CHEP has developed the ABC Model and Metrics as a common foundation for its pooling business worldwide. This business model applies to all pooling systems CHEP operates and is scalable by product and geography. The ABC Model and Metrics provide us with the capability to make data-based business decisions, measure our performance and drive Customer Satisfaction improvement.

At the highest levels, we use the framework to explain and run our business. We trained our employees around the world on the Model of stocks, flows and associated metrics. The ABC Model is a proven tool to enable CHEP to continuously improve service to our 300,000 customers around the world. Everyday.